Yes — with a 14-day grace period after you cancel or downgrade. Open a Space and go to Inbox to download videos you already received. After those 14 days, overflow testimonials lock until you upgrade.
Video testimonial credits (two on Free and Starter) control how many new videos you can collect account-wide. They do not set a separate download quota. After you cancel, overflow videos stay downloadable from Inbox for 14 days, then lock.
Credits vs downloads
When a customer submits a video, Testimonial.to processes it and stores playback and download files. From Inbox, open the testimonial menu and choose Download files to save the MP4 (plus thumbnail and other assets). There is no separate download quota in the app. After a cancel or downgrade, overflow testimonials stay unlocked for 14 days, then lock until you upgrade.
Video testimonial credits count how many new video testimonials your account can still receive. New accounts on the Free plan start with 2 credits. Starter also includes 2 video credits total. Ultimate and Ultimate+ have unlimited video credits. After you cancel or downgrade, remaining credits are recalculated based on how many videos you already collected.
What you need
You need at least one video testimonial already in the Space Inbox (downloads are per testimonial, not account-wide).
On the Free plan, you can collect 2 video and 10 text testimonials total account-wide (see Settings → Plan).
Ultimate and Ultimate+ include unlimited video testimonial credits. Starter includes 2 video credits total. Downgrading restores Free-plan limits (1 space, 2 videos, 10 text). Overflow testimonials stay visible for 14 days so you can export them from Inbox, then lock until you upgrade.
Note: If you have used all video testimonial credits, you'll see “You used up all video testimonial credits. Please upgrade your plan.” when trying to collect more videos. You can still download unlocked videos already in your Inbox.
Download, collect, and Wall of Love
Download files — Save the Video (MP4), Video thumbnail, Thumbnail GIF, or Activity log for any unlocked video testimonial in Inbox.
Collect new videos — On Free and Starter, up to 2 video testimonials total across your account. Upgrade from the pricing page for more collection.
Wall of Love — On Free and Starter, you can publish up to 2 videos on your Wall of Love per Space (separate from downloading files).
Download a video testimonial
Open the Space that contains the video, then click Inbox in the left sidebar.
Find the video testimonial and click the three-dot menu on the card.
Click Download files, then choose Video to download the MP4.
Your browser saves the file. If a download does not start in Chrome, try again in an Incognito window.
For screenshots of each menu, see Download video testimonial and other assets.
Free-plan video credits
Your Dashboard shows Total Videos as used/balance (for example, 1/2) when you are not on an unlimited plan. That counter tracks collection credits, not downloads. You can download unlocked videos already in your Inbox even when the balance shows 0.
After you downgrade or cancel
When your subscription ends, Testimonial.to moves your account to the Free plan: 1 space, 2 videos, and 10 text testimonials.
Overflow testimonials (anything above those Free limits) stay visible for 14 days so you can export them from a Space Inbox. During that grace period, the product tells you to export from Inbox.
After 14 days, overflow testimonials lock. They are not deleted. They come back if you resubscribe. To see or use them again, upgrade.
Your video testimonial credit balance becomes 0 if you already collected two or more videos; otherwise you keep any unused credits (2 minus videos already collected).
To collect more than two new video testimonials account-wide, or to unlock overflow testimonials after the grace period, upgrade from Settings → Plan or the pricing page.
Related
More FAQs are in the Frequently asked questions collection.
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