When a recipient clicks the survey link from an email or an embed, they go through three screens. The whole experience takes under 30 seconds.
Screen 1 — Identification
Shown for an email link, or an embed without pre-fill. Respondents enter their name and email so responses can be attributed. The screen explains they will give a single 0–10 score, plus an optional comment.
Note: If you pre-fill the embed with &email= and &name= parameters, this screen is skipped.
Screen 2 — The survey
Respondents see the 0–10 score buttons labeled Not at all likely to Extremely likely, then the optional follow-up text field if you enabled it. They click Submit to finish.
Screen 3 — Thank you page
Related: NPS · Managing your NPS survey
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