Testimonial

Once your case study is created, here's how to add recipients, track responses, and update your settings.

Managing your Case studies

Collect in-depth customer stories with a structured question set — answered by text or voice, fully transcribed, no scheduling required.

Case Study

Rachel Ann Pangilinan

Daniel Pinzon

Damon Chen

Features

Want to create a case study based on the reviews and testimonials of your clients? It is now possible with Testimonial and here's how.

AI Case Study Generator

Style Your  Embedded Wall of Love Instantly with AI

AI Style Generator for Embedded Wall of Love

Highlight the love you receive from your clients with the help of our AI.

Emphasizing text using AI

Grammar Fix and Text Improvement for your customers.

AI Writing Assistant for Your Customers' Testimonials

AI Features

Find and make the most out of all the stats available.

Access your metrics

Here's how you can set up a custom domain:

Add a custom domain

Integrate Testimonial with hundreds of apps with Zapier.

Zapier

Unlock the Power of Scheduled Emails with CSV Imports and our Testimonial Email Assistant

Schedule Emails From CSV Import

Testimonial Email Assistant: Streamline Your Customer Feedback Process

Testimonial Email Assistant (T.E.A)

Want to transfer a space to a different account? Here's how:

Transferring a Space

Space

Here's how you can always place a testimonial at the beginning of your Wall of Love.

Highlight a testimonial

Change the order of testimonials on your Wall of Love by dragging them or sorting by date, from your space or the public wall.

How to reorder your testimonials

Here's how you can embed a Wall of Love base on the tags you have.

Creating your Wall of Love based on Tags

Show Wall of Love testimonials alongside your collecting widget so visitors see social proof before they submit a testimonial.

Enable the Wall of Love on your landing page

Here's how you can customize your Wall of Love:

Customize your Wall of Love

Want to re-order your testimonials that are based on tags? Here's how.

Reorder testimonials based on Tags.

Want to add a thank-you message that can be seen on your wall or link to any sites your customers can visit? Here's how:

Custom Cards

Here's how you can deposit funds to your rewards account.

Rewards Balance

Wall of Love

Here's how you can add or customize the border for your Wall of Love.

How to customize the border

Here's how you can add a shadow to your testimonials:

How to add a shadow

Here's how you can choose the background color to your Wall of Love

How to add a background color

Here's how you can update the font and color of your text testimonials on your Wall of Love

How to update text color and font

Want to change the cover image on your Wall of Love? Here's how:

How to add a cover image

Want to change the color of the text on your cover? Here's how

Top Banner Text Color

Hide platform source icons (X, LinkedIn, Google, and more) on embedded Wall of Love widgets from Embed widgets settings.

Hiding the Source Icon

Want to change the color of the arrow on the slider when embedding? Here's how

Changing the arrow color on the carousel slider

Want to change the color of the button where you can submit a testimonial on your Wall of Love? Here's how.

Top banner button color

Wanted to minimize the image on your text testimonial when embedding your Wall of Love? Here's how.

Minimize the attached images

Want to add your company logo on your Wall of Love? Here's how.

Company Logo on your Wall of Love

Want to redirect your clients to a different page when clicking your logo on your Wall of Love? Here's how.

Logo Redirect URL

Want to change the color of the play button or change the design of your video testimonial? Here's how:

Customize your video testimonial layout

Want to change how your tag looks on your Wall of Love? Here's how:

Customize the layout of your Tag

More Customization options 

Want to  add  or remove a company logo to your clients testimonials? Here's how.

Add/ remove your company logo

Download the user’s profile picture

Want to modify or add additional information to your text testimonials? Here's how.

Edit text testimonials

Add Read more button

Let's cover how you can add some highlights to text testimonials, just like in the sample below:

Highlight specific text within testimonials

Want to change the default avatar to your text testimonial? Here's how.

Change your user's avatar

Text testimonials

Learn the 1080p limit for video testimonials, what affects quality, and how to get sharper videos from iPhone customers.

Maximum Video Quality

Select a different thumbnail

How to edit video testimonials

Here's how you can find/edit the auto generated caption from your video testimonial

Auto-generated closed caption

Share all videos with your team

Here's how you can add a watermark to your video testimonials:

Add watermark to video testimonials

Want to export your videos and text testimonials? Here's how

Export video and text testimonials

Add video excerpt (one-sentence highlight)

Download video testimonial and other assets

Learn how to use the new Multi-Clip Recording feature to let respondents record multiple short videos for each question, automatically stitched into one seamless submission.

Multi-Clip Video Recording

Keep the recording experience simple by preventing customers from applying background blur or virtual backgrounds when submitting a video testimonial.

Disable special effects when video recording

Video testimonials

Send rewards

Send a gift card

How to create a personalize links and the URL Parameters we covered.

Creating Personalized Links

Here's how to randomize the order of your testimonials.

Randomize the order on the page refresh

Add an excerpt to a YouTube video

Here's how you can import picture testimonial to your space

How to import screenshots and Images

Easily send a message and reply as a public response to someone who submitted a testimonial on your Wall of Love

Send a message

Here's how you can share a specific testimonial on social media:

Share on social media.

Download testimonial log

Here's how to easily duplicate a testimonial to another space.

Duplicate a Testimonial to Another Space

Do you want to create a wall of love from selected testimonials or have your testimonials organized? It is now possible with tags.

Hide the date for testimonials

Here's how to change the link to your space.

Change the link to your space

Here's how you can generate an image from your text testimonials

Generate images from your testimonials

Here's how you can send rewards manually for the testimonials submitted.

Sending Rewards Manually

Want to set a balance on a specific page? Here's how.

Rewards program for space-specific

Here's how you can remove a testimonial from your account:

Deleting a Testimonial

Want to change how the preview of your page looks when shared? Here's how.

Group Meta Tag

Here's how you can generate an image for your 3rd party testimonials

Creating images and getting embed code for 3rd-party reviews

Want to change the content of the email your customers are receiving when they submit a testimonial? Here's how:

Email content for the new testimonial

Additional Features

Find answers and get help from Intercom Support and Community Experts

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

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