By using T.E.A., we automatically send a testimonial request to your customers, and set your testimonials on autopilot.
We have divided our guide into multiple sections to provide more information on how our email assistant works.
Testimonial Email Assistant (T.E.A)
An innovative tool designed to automate and streamline your testimonial collection process.
How does it work?
T.E.A integrates seamlessly into your existing email workflow:
Send your regular confirmation email to your customer.
In the "To" or "BCC" field, include T.E.A.'s unique email address and include a special snippet with customer details in the message.
T.E.A. automatically schedules a personalized testimonial request.
The request is sent based on your custom timing settings, ensuring optimal engagement.
This process allows you to focus on delivering great products or services while our T.E.A. handles the follow-up for testimonials.
Benefits of Using T.E.A
Automation: Save time and resources by automating the process of collecting testimonials.
Personalization: Tailor each request to the individual customer to increase response rates.
Timing Control: Set optimal delays for sending requests to ensure the best customer experience.
Seamless Integration: Works with your existing email system without requiring major changes.
Increased Testimonial Collection: Never miss an opportunity to gather valuable customer feedback.
Setting Up T.E.A for Your Business
📢Testimonial Email Assistant is currently available for premium plans and above.
Step 1: Acess your space's testimonial email assistant
In your space dashboard, select "Testimonial Email Assistant" from the side panel.
Step 2: Set up the content of your follow-up email
You can choose when to send the follow-up email to immediate, 1, 3, or 7-day delays under the "Sent Delay" dropdown, and edit the details of the email.
Save the changes.
Step 3: Copy your unique T.E.A. email address and include your customer details.
Copy your unique T.E.A. email address (the T.E.A. email address is unique to each space).
Place the copied unique email address in the BCC field when sending an email to your customer. This allows the T.E.A. to capture the necessary information without interfering with your customer communication.
In each email, include the following script, comment, or pixel and replace the $PLACEHOLDER values with your customer's actual details: This snippet provides T.E.A. with the necessary information to personalize the testimonial request.
Script
<script type="application/json+testimonialto"> { "name": "$PLACEHOLDER", "email": "$PLACEHOLDER" } </script>
Comment
<!--testimonial-tea-snippet { "name": "$PLACEHOLDER", "email": "$PLACEHOLDER" } -->
Pixel
<img style="display:none" src="https://testimonial.to/?testimonial-tea-snippet&name=$PLACEHOLDER&email=$PLACEHOLDER" />
📝 You can also input the "Name" and "Email" fields information for the script to be updated automatically before copying the code.
From
To
Send the email.
Additional Information / Troubleshooting Guide
How to check if the T.E.A is working
A status icon is located on the right side of the screen. If an issue arises, a warning sign will appear. Click it to view the issue details.
You can check your TEA stats to see how many emails were sent, and more.
Say the snippet/comment did not work when you sent an email to your customer, you will also receive an email from us.
Have a list of contacts you want to send the follow-up email to already
You can import a CSV file that includes your customer's name and email address to send a follow-up email. Please see our guide here for more information.
Missing JSON snippet
If you have seen this error message while trying to set up our email assistant, please note the following:
Different platforms can modify or remove HTML from sent messages for various reasons. If this is the case, you can try the alternative snippet option.
Say, for example, you are integrating the T.E.A. with Shopify. The script-type snippet is not usable in this case as Shopify will modify the snippet, making it unreadable. In this case, kindly use the "Comment" format while updating the $PLACEHOLDER with your customer information.
After updating, try to send a test email. Your email should be sent, and the error will be updated on your dashboard as well.
If the email address is still not captured, kindly send us a screenshot of the email you have sent together with the updated script you have used, and we will assist you better.
Are you using Gmail to test the T.E.A.? To test the T.E.A. with Gmail, you should send your email with a pixel code, as Gmail doesn't allow custom scripts or comments in the email body.
If you need help or have any questions, just click on the live chat widget, and we will reach back as soon as possible ✌️