Clients who have submitted a testimonial will receive a notification by default.
Default template
The email will include the content and a link to their testimonial.
The content for the new testimonials can now be edited if you are on our ultimate plan.
Our guide here is divided into two parts: the additional information you may need, and where to find the settings.
Additional Information
This option is only available to the account owner. Account and space-level team members will not have the option to modify the email.
The following tokens can be used in your message:
{name}: the name of the person who submitted the testimonial
{spaceName}: the name of your space
{link}: the link to the testimonial
{testimonial}: the testimonial content or a thumbnail of the video
{xShareButton}: a button with a link to share on ๐
Steps
While on the dashboard page, you will see a drop-down list once you click on the gear โ๏ธ icon from the right side of your space card.
From there, select the "Edit the space" option.
Alternatively, click "Edit Space" in your space dashboard.
Click the "Notifications" button at the top of our space editor modal to view the notification settings you can modify.
From there, you may now edit the email content to your liking.
After changing the "Reply to address,"ย the email will still show that the email came from [email protected] but your clients can still send a reply, and it will be sent to the email address you have set up.ย
Lastly, save the changes.
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If you need help or have any questions, just click on the live chat widget. We will get back to you as soon as possible.