After you create an NPS survey, open it from the list to manage analytics, submissions, recipients, settings, and the embed. Preview the survey or copy the share link at any time.
The survey management view
Click a survey in the NPS list to open its management view. Two buttons stay available at the top right:
Preview — opens a live preview of the survey as respondents will see it
Copy share link — copies the direct survey URL so you can share it by email, Slack, or anywhere else
Five tabs control the survey.
Analytics
A real-time view of how the survey is performing across all channels — email invitations and the embed widget combined.
Metric | What it shows |
NPS Score | Your overall Net Promoter Score across all channels |
Total Responses | Total completed submissions |
Avg Score | Average score out of 10 |
Response Rate | Percentage of reached recipients who submitted |
Avg Time to Respond | Average time from delivery to submission |
Score distribution — a bar chart of response counts at each score from 0–10, color-coded by bucket.
Bucket breakdown — a donut chart with exact counts and percentages for Promoters, Passives, and Detractors.
Funnel — the full journey across all channels (email + embed):
Invited → Opened → Submitted, with conversion percentages at each stage.
Note: Until recipients start responding, Analytics shows: No data yet. Once recipients start responding, analytics will appear here. You can view Analytics for embedded NPS, email NPS, or all.
Submissions
A list of individual responses with each respondent's name, score, follow-up comment (if any), and submission date. Use this to review qualitative feedback alongside the score — especially useful for detractor responses.
Until responses arrive: No responses yet.
Recipients
Manage who receives the NPS survey by email. Recipients get the invitation email automatically when they are added.
Two ways to add recipients:
Add recipient — add a single person by name and email address
Import from testimonials — pull in contacts from customers who already submitted a testimonial in this Space.
Note: Start with Import from testimonials before adding people by hand — existing testimonial submitters already have a relationship with your product and are more likely to respond.
Settings
Edit any part of the survey after it is created — the question, follow-up, score thresholds, auto-routing rules, email templates, and reminder settings. The same fields from the creation form are here. Click Save to keep your changes.
Note: Changes to email templates and auto-routing rules apply to responses received after the update — they do not change invitations already sent.
Embed
Embed the NPS survey on your website so visitors can respond without an email invitation.
Dark theme — switches the widget to a dark background
Minimal mode — transparent background with no header, so the widget blends into your site
If you already know who is viewing the page (for example they are logged in), append &email=... and &name=... to the iframe URL to pre-fill and lock the respondent's email and name. That skips the "Tell us who you are" step.
To embed
Choose your display options (dark theme, minimal mode).
Click Copy code.
Paste the snippet anywhere on your website.
The embed code uses the same iframe-resizer pattern as Wall of Love widgets, so it auto-resizes to fit its container.
Related: NPS · NPS Survey: What respondents see
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