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Blank tweet profile picture

Fix missing profile pictures on imported X posts by deleting and re-importing the post from Import in your Space.

Written by Damon Chen

Some 𝕏 posts on your Wall of Love or in Import may show a blank profile picture instead of the author's avatar. This usually affects posts imported before Testimonial.to started saving profile pictures to its own storage.

This article explains why it happens and how to fix affected posts. Open the Space where the post appears and go to Import in the sidebar.

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Common causes

When you import an 𝕏 post, Testimonial.to stores the author's profile picture from X. For posts imported before February 2021, we saved X's link directly instead of keeping a copy ourselves.

X does not keep a history of profile pictures. If the post author changes their profile picture after you import the post, the old URL can stop working and your Wall of Love shows a blank avatar.

Since February 2021, new imports download the profile picture into Testimonial.to storage when you add a post, so it keeps displaying even if the author updates their picture on X.

Fix a blank profile picture

  1. Open your Space and click Import in the sidebar.

  2. Find the 𝕏 post with the missing profile picture in your imported list.

  3. Click the More options button (⋯) on the post card and select Delete.

  4. Click the Import button at the top of the page, choose Twitter / X from the menu, and open the Import from 𝕏 modal.

  5. Paste the post URL in the 𝕏 post URL field (for example, https://x.com/username/status/post-id).

  6. If the post was on your Wall of Love before, keep Add to my Wall of Love checked. Click Add to import the post again.

    • Note: Re-importing saves the author's profile picture to Testimonial.to storage so it displays correctly going forward.
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Tips, edge cases, and related links

New imports are already protected

Posts you import today automatically save the profile picture to our storage. You only need the delete-and-reimport steps above for older posts that still show a blank avatar.

Use a valid post URL

The import modal accepts links from x.com or twitter.com that include /status/ in the path. Profile or timeline URLs will not work.

Delete before re-adding

If you try to import a post that is still in your Space, Testimonial.to shows a message that the post is already added. Remove the old copy with Delete first, then import it again.

If a profile picture is still missing after re-importing, reach out through the live chat on testimonial.to and we will help.

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