Some X posts on your Wall of Love or in Import show a blank profile picture. This usually affects posts imported before Testimonial started saving profile pictures to its own storage.
Open the space where the post appears and go to Import in the sidebar.
Why the picture is blank
When you import an X post, Testimonial stores the author’s profile picture. For posts imported before February 2021, we saved X’s link instead of keeping a copy.
X does not keep a history of profile pictures. If the author changes their picture after you import the post, the old URL can stop working and the Wall of Love shows a blank avatar.
Note: Since February 2021, new imports download the profile picture into Testimonial storage when you add a post, so it keeps displaying even if the author updates their picture on X.
Fix a blank profile picture
Open the space and click Import in the sidebar.
Find the X post with the missing profile picture.
Click the 3-dot button on the post card and select Delete.
Click Import at the top of the page, choose Twitter / X, and open the Import from X modal.
Paste the post URL in the X post URL field. Use a link like
https://x.com/username/status/post-id.If the post was on your Wall of Love before, keep Add to my Wall of Love checked. Click Add to import the post again.
Note: Re-importing saves the author’s profile picture to Testimonial storage so it displays correctly going forward.
Tips
New imports are already protected
Posts you import today automatically save the profile picture. Use the delete-and-reimport steps only for older posts that still show a blank avatar.
Use a valid post URL
The import modal accepts links from x.com or twitter.com that include /status/ in the path. Profile or timeline URLs will not work.
Delete before you re-add
If you try to import a post that is still in the space, Testimonial shows a message that the post is already added. Delete the old copy first, then import it again.
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