The iPhone doesn't support high-resolution recording on the spot. To get better-quality videos from your customers, you can disable on-spot live recording and only allow your users to select an existing video to upload, which may produce better quality.
In this article, we will let you know how you can turn off video recording for iPhone devices.
Steps
Click the three-dot line located within your space's space card from your dashboard to bring up the drop-down list.
From there, select the "Edit the space" option.
Alternatively, click "Edit Space" in your space dashboard.
Click the "Extra Settings" button at the top of our space editor modal to view the additional settings you can modify.
From there, toggle the "Disable video recording for iPhone users" option. This setting will not affect PC/laptop/Android users.
Lastly, save the changes.
You can find more information on what to modify in the extra settings here.
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