The iPhone doesn't support high-resolution recording on the spot. To get better-quality videos from your customers, you can disable on-spot live recording and only allow your users to select an existing video to upload, which may produce better quality.
In this article, we will let you know how you can turn off video recording for iPhone devices to mitigate quality and orientation issues.
Steps
Click the three-dot line located within your space's space card from your dashboard to bring up the drop-down list.
From there, select the "Edit the space" option.
Alternatively, click "Edit Space" in your space dashboard.
Click the "Extra Settings" button at the top of our space editor modal to view the additional settings you can modify.
From there, toggle the "Disable video recording for iPhone users" option. This setting will not affect PC/laptop/Android users.
Lastly, save the changes.
Adjusting Video Orientation Post-Upload
If videos uploaded from iPhones appear in the wrong orientation, especially when preparing content for vertical (portrait) formats like META ads, follow these guidelines:
Videos uploaded in horizontal (landscape) format remain in that orientation and do not auto-convert to vertical.
To adjust the orientation or crop the videos, consider using third-party video editing tools (e.g., Adobe Premiere Pro, iMovie, or online solutions). These tools enable you to reformat videos to suit vertical platforms or specific marketing needs. This approach ensures that your videos meet the desired specifications for advertising or other purposes.### Recommendations
Set Expectations with Users: Inform your contributors about the importance of pre-recording videos for better quality and correct orientation.
Test the Process: Regularly test both the upload settings and video outputs to ensure optimal results.
Choose Versatile Tools: Select video editing applications that accommodate various format needs, especially when preparing content for platforms like META ads. By following these steps and recommendations, you can effectively manage video uploads and address orientation challenges for iPhone users.
You can find more information on what to modify in the extra settings here.
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