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How to downgrade or cancel a plan

How to downgrade to a lower paid plan or switch to the free plan from Settings → Plan.

Written by Damon Chen

Changes to your subscription apply to your whole account, not a single space. You can do this from Settings → Plan.

On that page you will see your current plan, how many spaces you are using, and four cards: Free, Starter, Ultimate, and Ultimate+. Use Annual billing (2 months off) to compare yearly and monthly prices.


Downgrade to a lower paid plan

  1. On the plan you want (for example Starter or Ultimate), click Select plan.

  2. A popup shows the prorated amount due today and the cost per billing cycle. Click Confirm if you want to proceed.

If the lower plan allows fewer spaces than you currently have, an inline Downgrade Gate lists your spaces. For each space you need to remove, click Delete and type the space ID to confirm. You can Undo before you commit. When you are ready, click Delete N spaces and continue (or Continue if you are already within the limit). Nothing is deleted until you continue. To abort without deleting anything, click Keep my plan or Close.

If you are over the video limit on the plan you are moving to, the same gate shows a link to your Wall of Love so you can trim videos, then Check again.


Cancel and switch to the free plan

  1. On the Free card, click Downgrade to free plan.

  2. You will see Sorry to see you go. Pick the reason that is closest, then click Continue (or Never mind to stop). The options are:

    • It's too expensive

    • I'm not using it enough

    • It's missing a feature I need

    • I'm switching to another tool

    • My project or business ended

    • I just need a temporary pause

    • Something else

  3. If you have more than 1 space, an inline Downgrade Gate lists your spaces. The Free plan card in the gate shows: $0/month, 2 video / 10 text testimonials, unlimited X/LinkedIn imports, and upgrade anytime. For each extra space, click Delete and type the space ID to confirm. You can Undo before you commit. Then click Delete N spaces and continue (or Continue when you are already within the limit). No deletes happen until you continue. To abort, click Keep my plan or Close.

  4. If you are over the free video limit, the same gate shows a Wall of Love link so you can trim videos, then Check again.

  5. Confirm the move to the free plan. Anything above free limits stays visible for 14 days so you can export or trim before it is hidden. The final button is Cancel my plan.

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