You can email the person who submitted a testimonial, and you can post a public reply on testimonials collected from your landing page. Send a message only works when the testimonial has an email address.
Note: This feature needs an email on the testimonial.
Open Send a message
Open the testimonial and click the three-dot icon in the upper right.
Click More actions.
Click Send [name] a message. The label uses the submitter’s name.
Write and send
Enter a subject and message, then click Send.
On a paid plan you can draft the reply with AI:
Click the AI icon at the bottom right of the text box.
Edit the draft, then send.
After you send, you can open the message history.
Note: The From address is [email protected].
Create a public response
For testimonials collected from your landing page, you can publish a reply on the testimonial. Enter the subject and message, then turn on Public Response.
Note: Sending a new public response replaces the published one. The submitter also receives an email copy of the public response.
Example:
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