Once it's enabled, we will collect star ratings from text testimonial submissions. For video testimonials, a star rating will not be applied.
Our guide here is divided into two parts: steps on where to set it up and additional information you may need.
Steps
While you are on the dashboard page, on the right side of each space card, there is a ⚙️ icon. Click that, and you will see a drop-down list. Choose Edit the space.
Then you will see the Edit the Space modal like this:
From there, you will be able to toggle the "Collect star ratings." option.
Save the changes.
Additional information
Can I remove the star ratings?
Once the testimonial has been submitted with a star rating, it can't be removed. You will need to turn off the star rating first and re-add the said testimonial to your account manually.
Can I make the star rating optional when submitting a testimonial?
Collecting the star ratings of your clients can only be enabled or disabled; making it optional is not available at the moment.
How do I add star ratings to already-received testimonials?
Once a testimonial has been submitted with a star rating, it cannot be removed or altered. If you want to add star ratings to testimonials that were previously submitted without them, you will need to disable the star rating feature first, then manually re-add the testimonials with the desired star ratings.
If you need help or have any questions, just click on the live chat widget. We will get back to you as soon as possible.