Frequently Asked Questions
Damon Chen avatar
Written by Damon Chen
Updated over a week ago

In this article, we add questions that we hear frequently. Do let us know if you still don't see an answer to what you are looking for, we'll make sure to add it here πŸ™

Can I add multiple spaces to one account?

Yes! You can have up to 10 spaces in the Ultimate Plan. If you need more space, please contact us to get a quote.

Is there any time limit for each video?

Yes! Every video has a limit. The free plan has a limit of 2 minutes, 3 minutes for the Premium plan, and 5 minutes for the Ultimate plan. It's more than enough to cover the whole testimonial recording.

What happens after 2 free videos?

Your customers can continue submitting their video testimonials. However, on your side, you need to upgrade to the Premium or Ultimate plan to access additional videos. Let's say you've captured 5 video testimonials and don't want to upgrade yet, we will still show them on your Wall of Love along with our branding.

Pro tip: You can even signup for our affiliate program and earn recurring revenue for any referrals by adding your link to the button πŸ’ͺ

Can I download video testimonials on the free plan or after downgrading?

If you are on the free plan or recently downgraded, you can download videos based on credits. On the free plan, you have two video credits. You will need to upgrade to download more than two videos.

What is the Wall of Love?

A Wall of Love is a place to display all your selected testimonials. Here's an example by Superhuman and another stunning one by Plutio. You can add Video or Text testimonials as well as third-party testimonials from Twitter, LinkedIn, Youtube, G2, etc.

This is our Wall of Love:

How to add testimonials and embed my Wall of Love?

First, this article will help you add testimonials to your Wall of Love. The following article will help you embed your Wall of Love on your website. And finally, you can also visit this article to learn more about customizing your Wall of Love.

Can I get embed a single video on my site?

Yes, but only if you are a premium user! We provide embed code for each video. It's just one line of code. You just copy the code and place it in any no-code platform, like how you embed the Wall of Love.

Can I download the video testimonials?

Yes! You can download all videos in MP4 format. You will have a single page to manage all testimonials for each of your products.

Can my customers submit text testimonials?

Sure they can! Your customers can choose to use video or text (unlimited). But to make the testimonial more authentic, you may recommend they send you videos.

What information can I collect from my customer?

Apart from the testimonial, you can collect your customer's name, headshot, email, title and company, and social link. You can also add up to 2 custom data to collect, e.g. phone number, etc.

Do you offer discounts?

Sure! We offer discounts for bootstrappers and non-profits. It will only apply to the subscription plan. To get the discount, please contact [email protected] or reach out via our live chat.

Do you have any other questions?

No problem! Please send us your messages in our chatbox. We will get back to you within a day.πŸ™‚

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