Testimonial

📣 We're excited to bring you this feature—you can now bulk import and update your reviews and testimonials using a CSV file.

This feature is only available on the ultimate plan or above.

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Before getting started, you can download a copy of our template CSV file after clicking "Bulk Import" from the "Options" menu in your space.

You can bulk import or update the following fields:

User title: Reviewer's title and company

User avatar: Reviewer's profile picture

Review body: Required for text reviews

Video URL: Required for video reviews (must be a publicly accessible link, not a private drive link)

Rating: 1 to 5-star rating (use numbers, not icons)

Review date: Date when the review was created

Tags: Separate multiple tags using a comma (,)

Source Link URL: Adds the source logo to the top-right corner of the testimonial card

- User name: Reviewer's name
- User email: Reviewer's email
- User title: Reviewer's title and company
- User avatar: Reviewer's profile picture
- Review title: For text reviews
- Review body: Required for text reviews
- Video URL: Required for video reviews (must be a publicly accessible link, not a private drive link)
- Rating: 1 to 5-star rating (use numbers, not icons)
- Review date: Date when the review was created
- Tags: Separate multiple tags using a comma (,)
- Source Link URL: Adds the source logo to the top-right corner of the testimonial card

Create a CSV file with your testimonials (This will vary depending on where your reviews are coming from.)

Clean up your CSV Ensure the header row matches the supported fields listed above.

Go to your testimonial space Upload your CSV file via the Bulk Import option.

Choose how many testimonials to import You can import one, multiple, or all entries from your CSV.

1. Create a CSV file with your testimonials (This will vary depending on where your reviews are coming from.)
2. Clean up your CSV Ensure the header row matches the supported fields listed above.
3. Go to your testimonial space Upload your CSV file via the Bulk Import option.
4. Choose how many testimonials to import You can import one, multiple, or all entries from your CSV.

You can now also bulk update your existing testimonials using a CSV file—no need to re-import everything from scratch.

Export your existing testimonials Download your current testimonials as a CSV file.

Edit your CSV Update only the fields you want to change (e.g., names, review text, ratings, tags).

Re-upload the CSV file Import the updated file back into your space.

Select “Update testimonials.” Choose the update option instead of creating new entries.

Select fields to update Only select the fields you want to update—any fields left blank will remain unchanged.

1. Export your existing testimonials Download your current testimonials as a CSV file.
2. Edit your CSV Update only the fields you want to change (e.g., names, review text, ratings, tags).

3. Re-upload the CSV file Import the updated file back into your space.
4. Select “Update testimonials.” Choose the update option instead of creating new entries.
5. Select fields to update Only select the fields you want to update—any fields left blank will remain unchanged.

Existing testimonials will be updated, not duplicated

You don’t need to fill in every field when updating

Ideal for bulk edits, cleanup, or standardizing data. Before getting started, you can download a copy of our template CSV file once you have clicked on "Bulk Import" from the "Options" menu on your space.

- Existing testimonials will be updated, not duplicated
- You don’t need to fill in every field when updating
- Ideal for bulk edits, cleanup, or standardizing data. Before getting started, you can download a copy of our template CSV file once you have clicked on "Bulk Import" from the "Options" menu on your space.

We also listed ways to import your existing testimonials in our guide <a href="https://help.testimonial.to/en/articles/6223081-import-existing-testimonials">here</a>.

If you need help or have any questions, just click on the live chat widget. We will get back to you as soon as possible.

Here's how you can import your testimonials using a CSV file:

Bulk Import Reviews and Testimonials

Find answers and get help from Intercom Support and Community Experts

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Bulk Import Reviews and Testimonials

Getting started

Supported fields

Importing testimonials

Steps

Updating existing testimonials via CSV

Notes